Guarantee
Customer satisfaction is very important to us.
We want you to be happy with your purchase.
We comply with distance selling regulations.
All fabrics are cut to order so therefore cannot accept returns for change of mind or incorrect order
placed only by prior aggreement, but in this case postage will be paid by customer for a return.
Returns are accepted back if there is a fault in the fabric or an incorrect order was sent by mistake,
if this is the case then postage will be refunded once goods received
Secure Site
Fireside fabrics is operated through a secure server to make buying on-line safe for our customers.
All information that comes through to us is scrambled so it cannot be read by anyone else.
How fabric is sold
Fabric is sold in quarter metres. So if you just wish to order a quarter metre you add (1) to the shopping cart, a metre of fabric will be (4) a metre and a half will be (6) and so on. When the fabric is sent to you, if it is just one quarter it will be sent as a fat quarter.
A fat quarter measures approx 20" x 22" ( 51cm x 56cm). All other lengths will be sent as one continuous piece of fabric. Payment
Online payment is made through PayPal, which means your payment method is safe as no card details are kept, or come through to us. We find this is the safest method which is what our customers want.
Please be aware that if you are paying with an existing Paypal account that we will only accept payment from registered/confirmed Paypal addresses. This is to ensure that the payee has authorisation to use the Paypal account in order for us to comply with Paypals terms and conditions of cover. If you are not paying with an existing Paypal account then go straight to pay and you can make a payment using your credit card or bank card. You do not need a Paypal account to make a payment. You do not need to set up an account if you dont want to.
Cheques
We are happy to accept a cheque as payment. First email your order through with your name and address, you will then get confirmation everything is in stock and the amount owing. Once this has been done please send your cheque to the contact address below. Contact Address
Fireside Fabrics, 71 Broadclyst Gdns, Thorpe Bay, Essex. England. SS1 3QS |
